Privacy Policy

Depending on how you interact with Lindenhaus, we may collect the following categories of information:

Personal and Contact Information

Your name, email address, telephone number, mailing address, and other contact details provided through our website, correspondence, or registration forms.

Reservation and Service Information

Information relating to your inquiries, bookings, purchases, home wellbeing services, travel preferences, accommodation requests, and other services you request.

Payment and Transaction Information

Transaction details, billing information, and payment confirmations. Payments are processed securely through Stripe, our third-party payment provider; Lindenhaus does not store your card details.

Preferences and Special Requests

Information you voluntarily share to help us personalize your experience, such as dietary preferences, accessibility requirements, travel interests, or household priorities.

Some information you choose to provide may be sensitive. We ask that you share only information reasonably necessary for your request.

Website and Technical Information

Depending on the technologies enabled on our website, we may collect information such as browser types, device information, pages visited, referral sources, and interactions with website content.

We may use personal information to:

• Respond to inquiries and provide requested information.
• Arrange and administer reservations, services, and experiences.
• Communicate important booking details, confirmations, and service updates.
• Personalize recommendations and experiences according to your preferences.
• Process transactions and maintain appropriate business records.
• Improve our website, services, and guest experience.
• Send newsletters, invitations, and relevant updates where permitted by law and your communication preferences.
• Maintain website security, prevent misuse, and comply with applicable legal obligations.

We aim to collect and use personal information only for legitimate, clearly identified purposes.

Lindenhaus may share relevant personal information with trusted service providers when reasonably necessary to fulfill your requests.

These may include:

• Hotels, retreat venues, transportation providers, and hospitality partners.
• Home wellbeing professionals, advisors, and service providers.
• Payment processors and reservation platforms.
• Website hosting, customer relationship management, and communication service providers.
• Professional advisors or authorities where disclosure is required or permitted by law.

We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

Where third parties independently determine how they use personal information, their own privacy policies may also apply.

Data Sales and Advertising: Lindenhaus does not sell personal information, and this website does not use advertising pixels, retargeting tools, or cross-context behavioral advertising.

This website uses Lovable's visitor analytics to understand how the site is used. It uses no cookies, stores nothing on your device, does not keep IP addresses, and does not identify you. Lovable collects this data for us.

Lovable's privacy policy explains how it handles it.

For every visitor, it records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. Detailed data is kept for 90 days and daily summaries for a year.

Our pages also load fonts from Google Fonts; Google receives the technical request needed to deliver the fonts to your browser.

From time to time, we may share information about upcoming journeys, new experiences, home wellbeing offerings, and other Lindenhaus news.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting us directly.

Opting out of promotional communications will not prevent us from sending necessary transactional or service-related messages.

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

Access to personal information should be limited to individuals and service providers who require it for legitimate business purposes.

Although we take privacy and security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, maintaining records, meeting legal obligations, resolving disputes, and protecting legitimate business interests.

Retention periods may vary according to the type of information and the purpose for which it was collected.

When information is no longer required, we will take reasonable steps to delete, de-identify, or securely dispose of it, subject to applicable legal requirements.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request information about how your personal information is used or disclosed.
• Opt out of certain uses, including qualifying sales, sharing, or targeted advertising.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions regarding privacy requests, where applicable.

You may submit a privacy-related request using the contact information below.

We may need to verify your identity before fulfilling certain requests. We will respond in accordance with applicable law.

We will not unlawfully discriminate against individuals for exercising their privacy rights.

Where required, we will also recognize applicable browser-based opt-out preference signals.

Lindenhaus may offer experiences in destinations outside the United States and work with international hospitality and travel providers.

When necessary to arrange an international experience, relevant personal information may be transferred to or processed in another country.

Privacy protections may differ between jurisdictions.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under that age through the website without any legally required parental consent.

Information about minors participating in family experiences may be collected from a parent or legal guardian when reasonably necessary for the relevant service.

If you believe a child has provided personal information to us inappropriately, please contact us.

Our website may link to independent websites, hospitality partners, reservation platforms, and other external services.

Lindenhaus does not control the privacy practices of these third parties.

We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable privacy laws.

Any revised policy will be published on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is handled.

For questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

Lindenhaus
Privacy Contact: info@lindenhaus.co
Business Address: 447 Broadway, 2nd Floor, New York, NY 10013
Website: https://lindenhaus.co

We welcome the opportunity to address your questions and concerns with care and discretion.